All our assessments share the same mechanics: profiling, 8 dimensions with 24 questions, an executive session and a report with benchmark and roadmap. Pick the model that matches your current priority.
10 to 15 minutes, at no cost
Industry and company-size benchmark
Prioritized gaps and 12-month roadmap
PDF report sent to your inbox
Pricing & Commercial Intelligence Maturity
Price, margin, governance and commercial analytics
Measures how systematic your pricing, discounting, margin and commercial data management is against your industry and company-size benchmark.
Assesses how solid your finance and administration processes are: planning, O2C/P2P/R2R cycles, treasury, costing, internal control, close and technology.
Assesses how solid your strategic planning and transformation execution are: capital allocation, governance, project portfolio, digital agenda and data governance.
Customer Satisfaction & Service Management Maturity
Experience, retention, loyalty and customer intelligence
Assesses how you manage customer relationships: service promise by segment, lifetime value (CLTV), journeys and moments of truth, closed-loop NPS, retention and churn, loyalty schemes built on behavioral economics, and AI-driven next best action.
What it measures
Service promise, segmentation and customer lifetime value
Journeys, moments of truth and voice of the customer (NPS)
Retention, churn, loyalty and behavioral economics
Data, artificial intelligence and next best action
Assesses how ready your company is to scale: strategy and focus, commercial engine, core processes, founder dependency, data, technology and AI, finance and governance.